Privacy Policy
Last updated: March 2, 2025
Privacy and Sharing of Information
Attuned Families takes your privacy seriously and follows careful precautions to protect your personal health information from theft, loss, and unauthorized access, copying, modification, use, disclosure, and disposal. The personal health information collected may include, for example, your name, date of birth, address, health history, and clinical case notes documenting each session. This information is collected in accordance with the standards and regulations established by the Personal Health Information Protection Act, 2004. You have the right to access and correct your personal health information—including your case notes, subject to limited exceptions as defined by law—and may withdraw your consent at any time.
Confidentiality of Therapy
Your privacy is very important to us. Our practice adheres to all applicable laws and uses PHIPA-compliant software to safeguard the security and confidentiality of your personal information. All information you share with us will be held strictly confidential except in extraordinary circumstances as outlined under the law. To protect your privacy, we do not communicate about clinical issues via email or text message unless prearranged and mutually agreed upon. When you complete your intake form, you will receive additional details regarding privacy and confidentiality. If you have any further questions, please feel free to reach out to us.
Legal Disclaimer
While Attuned Families strives to adhere to applicable privacy laws, including the Personal Health Information Protection Act, 2004, our policies and practices may be updated periodically without prior notice. We encourage you to review this policy regularly and consult with a legal professional if you have any questions about your privacy rights or our data handling practices. By using our services, you agree to the terms outlined in this policy and any future updates.
Data Retention and Use
We retain personal health information for as long as necessary to fulfill the purposes for which it was collected or as required by law. This information may be used for clinical care, quality improvement, legal compliance, or research purposes, in accordance with applicable legislation.
User Rights
You have rights regarding your personal health information, including the right to request access, correction, or deletion of your data as permitted by law. Should you wish to exercise any of these rights, please contact us using the details provided below.
Privacy Contact Information
If you have any questions, concerns, or requests regarding your personal health information or this privacy policy, please feel free to contact us:
Attuned Families
2150 Bloor St W, Suite #205, Toronto, ON M6S 1M8
96 Vine Avenue, Suite #7, Toronto, ON M6P 1V7
Phone: 416-766-3000
Email: info@attunedfamilies.com
Agency Complaint Process
If you have concerns about the professionalism or competence of our services, we encourage you to discuss these matters with us first. If your concerns remain unresolved, you are entitled to contact the regulatory bodies overseeing the practices of our Associates:
Ontario College of Social Workers and Social Service Workers
250 Bloor Street East, Suite 100
Toronto, Ontario, M4W 1E6
Tel: (416) 972-9882 | (877) 828-9380 | Fax: (416) 927-1512
https://www.ocswssw.orgCollege of Psychologists and Behaviour Analysts of Ontario
110 Eglinton Avenue West, Suite 500
Toronto, Ontario, M4R 1A3
Canada
Tel: (416) 961-8817 | (800) 489-8388 | Fax: (416) 961-2635
https://cpbao.ca/College of Occupational Therapists of Ontario
20 Bay Street, Suite 900
P.O. Box 78
Toronto, Ontario, M5 J 2N8
Tel: 1-800-890-6570
https://www.coto.org
For more general inquiries regarding the administration of privacy legislation, you may contact the Information and Privacy Commissioner of Ontario:
2 Bloor Street East, Suite 1400
Toronto, Ontario, M4W 1A8
Tel: 416-326-3333 or 800-387-0073
Fax: 416-325-9195
TTY: 416-325-7539
www.ipc.on.ca